718-555-5555 hello@contactus.com

Privacy Policy

Last updated Nov 13th, 2023

Active Approach Health & Wellness Centre Ltd. (“Active Approach”, “us”, “we”, or “our”) operates www.activeapproach.ca (the “site”). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site.

Active Approach is dedicated to protecting your data privacy and safety. We want to be completely transparent about how we use it — this policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also provides your choices and rights regarding this data, so please read it carefully to be fully informed.



When you book an appointment with Active Approach, we collect your data in a variety of ways, including when you choose to share it with us.

This is the minimum required information in order to make an appointment booking.

  • Name
  • Email address
  • Phone number
  • Date of Birth

Booking a treatment will require creating an account in Jane, our third party booking software. If you choose to create an account, we will create a profile containing your order history & stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information.

When you book a treatment in Jane, you will be required to complete a medical intake form with a specific set of medical disclosures we require to share with you specific to each jurisdiction in which we operate.  During this intake process, we’ll also share a comprehensive notice of medical privacy practices for information we collect within your therapy session. The medical privacy practice information is outside of the scope of anything required to book a treatment.    

When you sign up for our email newsletter, we will ask for your email address. Additionally, you have the option to share the following information with us, which we use to personalize the marketing messages you receive from us.

  • Name
  • Email
  • Birthday
  • Geography for localized updates
  • Preferred Topics

You can choose to stop receiving Active Approach emails at any time, by clicking “unsubscribe” at the bottom of any Active Approach marketing email. Active Approach appointment emails (i.e., confirmations, cancellations) and post-treatment review emails (i.e., 5-star rating emails) must be unsubscribed separately from marketing emails.

When you contact us via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services.

When you visit our website, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our shopping experience, products and services provided.

  • IP address
  • Your browser type
  • Your operating system
  • Your browse behavior on our website, such as product pages visited
  • Shopping behavior on our website, utilized for delivery of re-marketing and promotional offers

We also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers.



If you choose to give other sites your data (such as Google or Facebook) their rules apply to that data, not ours. We do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.



When you book a treatment, receive a treatment, we collect the personal information you give us such as your name, phone and email address. We may share your data within the Active Approach company. 



When you provide us with personal information to book an appointment, we imply that you consent to our collecting it and using it for that specific reason only.



By using this site and/or by accepting our policies, you represent that you are above the age of 16. If you are below the age of 16, then a parent or legal guardian must consent on your behalf. If we learn that we have collection any data for someone aged under 16, then we will delete it.



If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@activeapproach.ca or mailing us at: Active Approach Health & Wellness Centre Ltd., B210-5855 Spring Garden Rd. Halifax, NS B3H 4S2.



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



Please also visit our Privacy Policy section, which governs your visit to the Site (defined below). The Privacy Policy also helps you understand our practices and provides information explaining the information we collect and how we use it. Please read these Terms of Use carefully before using this website.

Welcome to the Active Approach (“Active Approach,” “we” or “us”) website, www.activeapproach.ca (the “Site”). We ask that you abide by the terms and conditions that follow, along with any other terms and conditions that may appear on the Site from time-to-time (collectively, the “Conditions”). To the extent any other conditions on the Site conflict with any of these terms and conditions, these terms and conditions will take precedent. Your use of the Site and/or or shopping on the Site constitutes your agreement with the Conditions that follow and we reserve the right to revise these Conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.



Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other content that appear as part of the Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned by or licensed to Active Approach. The Contents, and the Site as a whole, are intended solely for personal, non-commercial use by the users of the Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal, non-commercial use only and subject to any other restrictions herein. No right, title or interest in any downloaded materials, software or other Contents is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. The Site as a whole is protected by copyright and trade dress and all worldwide rights, titles and interests in and to the Site are owned by Active Approach. Active Approach grants you a limited license to access and make personal use of this Site. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Active Approach. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Active Approach without express written consent. You may not use any meta tags or any other “hidden text” utilizing Active Approach’s name or trademarks without the express written consent of Active Approach. Any unauthorized use terminates the permission or license granted by Active Approach. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Active Approach.com so long as the link does not portray Active Approach, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Active Approach logo or other proprietary graphic or trademark as part of the link without express written permission.

Active Approach, Get Back to Your Active Life, the tensegrity logo and other activeapproach.ca graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Active Approach in Canada. Active Approach’s trademarks and trade dress may not be used in connection with any product or service that is not Active Approach’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Active Approach. All other trademarks not owned by Active Approach that may appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Active Approach. COPYRIGHT COMPLAINT POLICY – INFRINGEMENT NOTIFICATION If you believe in good faith that materials hosted by us infringe your copyright, please provide the written information requested below. The procedure outlined below is exclusively for notifying Active Approach of your claim that your copyrighted material has been infringed. Please provide the following information in the following order

  • A clear identification of the copyrighted work you claim was infringed.
  • A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Site, such as a link to the infringing material.
  • Your contact information so that we can reply to your complaint, preferably including an email, address and telephone number.
  • Include the following statement: “I have a good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law.”
  • Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and I am the copyright owner, or am authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.”

The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Notices of claims of copyright infringement on the Site should be emailed to info@Active Approach.com, RE: Copyright Infringement. We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, please note that you may be liable for damages (including, but not limited to, costs and attorneys fees) if you make a false claim of copyright infringement.We will review and address all notices that comply with the requirements above.



You agree to defend, indemnify and hold harmless Active Approach, its affiliates and subsidiaries, and its officers, directors, employees, agents, licensors and suppliers from and against any and all claims, charges, complaints, damages, losses, liabilities, costs and expenses (including attorneys’ fees), arising from or relating in any way to your use of the Site.



These Conditions shall be construed in accordance with the laws of the province of Nova Scotia in the country of Canada, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved exclusively by the state and/or federal courts sitting in Nova Scotia, Canada and you consent to exclusive jurisdiction and venue in such courts.



This Site may contain links to outside services and resources. You acknowledge that (a) Active Approach is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites; and (b) Active Approach is not responsible for any other form of transmission received from any linked site. Active Approach is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Active Approach of the site. Any concerns regarding any such link should be directed to the particular third party website.



If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.



When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.



These terms and conditions shall be governed by, construed, and enforced in accordance with the laws of Nova Scotia, Canada without regard to any choice of law principles.



You hereby agree and irrevocably consent to submit to the exclusive jurisdiction and venue of the courts of Nova Scotia and of Canada for any and all claims arising from the use of this website. These Conditions including, without limitation, any other Conditions that may appear on the Site from time-to-time contain the full understanding with respect to your use and access of the Site and supersede all prior agreements, terms, conditions and understandings, both written and oral, with respect to such use and access of the Site. If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect. A printed version of these Conditions and of any notices given to you in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The failure of Active Approach to insist upon or enforce strict performance by you of any provision of these Conditions shall not be construed as a waiver of any provision or right. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Conditions. We may provide notice to you relating to the Site and/or these terms and conditions by sending an email to your last known email address, and any such notice shall be deemed given and received on the day it is sent.